InstaCC

InstaCC, is a packaged, Hosted Contact Center solution that requires minimal customization, while offering best-in-class unified communications features. Deploy the benefits of virtualization to power both India domestic and International Outbound and Inbound Contact Center requirements.

Specialize in Serving Customers

Focus on your customers and your business , not your applications, and relax knowing our service is hosted, managed, and monitored for you, at all times by experts in our state-of-the-art data centers. InstaCC includes our hosted contact center application, robust and resilient network access, and international voice service, all managed by us, 24×7 with committed service levels.

Industry-leading Features

InstaCC supports easy integration with existing business applications. Built-in capabilities include DNC list management, call recording and customizable real-time and historical reporting on agent status and campaign results, enabling you to monitor performance and improve productivity. Skills-based routing and an easy-to-configure IVR support your efforts to deliver an exceptional customer experience. Handle multimedia contact channels easily through a unified agent GUI.

Skills-based routing and an easy-to-configure IVR support your efforts to deliver an exceptional customer experience. Handle multimedia contact channels easily through a unified agent GUI.

Flexible Solutions Grow with You

Size your initial deployment to meet your current needs, then upgrade seamlessly as your business evolves. You pay only for the capacity you use and the modules you select.

Key Benefits

  • Easily provision and manage multi-site deployments and remote agents
  • Avoid capital investments
  • Pay as you go
  • Reduce system maintenance and management costs
  • Purchase only the modules you need
  • Access the latest technology